IT SUPPORT OFFICER (PERMANENT) Location: Hybrid - 2 days a week in Northampton office, with occasional travel to London (expenses paid) Contract: Full-time Salary: £33,400 A purpose-driven national organisation is seeking an IT Support Officer to join their collaborative and forward-thinking team. This is a great opportunity for someone with strong technical knowledge and excellent people skills to support staff and volunteers across the UK during an exciting period of digital transformation. Working within a small and friendly team, you''ll provide day-to-day IT support and play an active role in delivering system improvements and onboarding new colleagues. You''ll also support major digital projects, including the rollout of new systems for CRM, HR, and learning. KEY RESPONSIBILITIES Deliver first and second line IT support to staff and volunteers across the organisation. Support onboarding, including setting up devices, access, inductions and user permissions. Provide clear, non-technical guidance and training to users with varying levels of IT confidence. Help maintain systems including Microsoft 365, Teams telephony, Intune, Group Policy, DNS, DHCP, and Windows servers. Take part in system maintenance including patch management and service updates. Support wider infrastructure such as printers, cabling, meeting room tech, and shared hardware. Assist in the implementation of key digital systems (CRM, ATS, HR, LMS) and future rollouts. Contribute to disaster recovery