On behalf of DWP, we are looking for a Senior Service Designer for a 12 Month hybrid (Inside IR35) contract based up to 3 days per week in Manchester, Birmingham or Leeds. As a Senior Service Designer, you are an experienced practitioner. You will have experience in driving awareness of service performance and improvement needs which have resulted in successful service outcomes. You understand user needs and business or policy goals and are able to visualise whole services, both end to end and front to back, across business areas or departments in order to reduce or remove issues and problems. You will be able to lead a small team of service designers or work with senior stakeholders to establish service design methods, leading communication with stakeholders, leading workshops and using design patterns to support strategy and decision making across their team or business area. You are able to define good practice and make sure that useful guidance, tools and patterns are available across services and teams to solve recurring problems for users. You will support the service design community by organising or taking part in meetups to share work openly. Key Duties/Responsibilities. Understand user needs and design services that meet them and collaborate with multidisciplinary teams to understand user behaviour and feedback. Demonstrate good working knowledge of service design in practice. Analyse research findings, data, insight gathering, critical thinking and concept generati