Facilities Support Manager(Fixed Term Contract until 1st May 2026) Wembley Salary up to £51k Depending on experience + Plus Benefits Summary NG Bailey Facilities Services are currently recruiting for a Facilities Support Manager to join our team based at the iconic Wembley Stadium. This pivotal role will oversee a small, high-performing support function - managing four direct reports across the Helpdesk and Permit Office teams. As the central point of contact for service support across the contract, you''ll lead the Helpdesk operation to ensure outstanding performance, efficient management of CAFM and compliance systems, and seamless communication between internal teams, clients, and suppliers. Some of the key deliverables in this role will include: Lead and develop a team of 4 (2 Helpdesk and 2 Permit Office Administrators).Oversee the effective operation of the CAFM system and ensure data accuracy.Produce weekly and monthly performance reports, including KPIs, job completions, outstanding work orders, and blocked invoices.Act as Subject Matter Expert (SME) for CAFM, providing coaching and support to ensure consistent system usage and process compliance -Build strong working relationships with clients, suppliers, and internal stakeholders to drive a culture of customer service excellence.Manage procurement and financial accountability for subcontractors, materials, spares, and consumables.Provide leadership for all administrative functions, ensuring smooth cover for absen