Service Desk Analyst - Must have an Active DV Clearance

Overview - Service Desk Analyst
We are seeking an experienced Service Desk Analyst to join a busy and fast-paced service delivery team. This role is ideal for someone who thrives on solving problems, supporting users, and ensuring high-quality IT services. As a Service Desk Analyst, you will play a key role in managing incidents, maintaining processes, and delivering excellent service to a wide user base.

Responsibilities - Service Desk Analyst

• Manage and maintain service desk jobs, ensuring timely responses and escalations.

• Perform daily checklists, reporting any issues or risks to management.

• Handle account management tasks, including user provisioning and permissions.

• Manage incidents within the system environment and across designated boundaries.

• Proactively suggest improvements to processes and procedures.

• Support continual service improvement initiatives.

• Produce and distribute management information from service management tools.

Skills and Experience - Service Desk Analyst

• ITIL v3 Foundation certification (minimum).

• Strong IT service desk background with experience in ITSM tooling such as Remedy.

• Proficiency with MS Office tools.

• Excellent communication and problem-solving skills.

• Desirable: experience working with MOD deployed IT systems.

Apply

To apply for the Service Desk Analyst role, please send your CV by pressing the apply button.