Road Freight Operator/ Customer service specialist! I am representing a highly successful and rapidly growing Road Freight company based in Bolton. Known for operational excellence and a strong commitment to staff. Location: Bolton, Greater Manchester Hours: 9:00-17:00 Monday to Friday Salary: Up to £36,000 Excellent bonus package! Salary and Benefits Salary: Up to £36,000 per annum, dependent on experience. Bonus: Monthly performance-related bonus scheme. Training and Development: Structured training program and ongoing professional development opportunities. Progression: Clear pathways for career advancement within the company. This role is pivotal in ensuring the smooth and efficient management of road freight consignments, acting as the primary point of contact. Key Responsibilities Client Communication: Serve as the first point of contact for customer enquiries via phone and email Booking Management: Accurately process and input customer bookings and orders into the company''s transport management system Shipment Tracking and Tracing: Monitor the progress of all assigned road freight movements Documentation: Prepare, check, and manage all necessary transport documentation Problem Resolution: Effectively and professionally handle and resolve customer complaints or operational discrepancies Required Skills and Experience Experience: Proven experience (minimum 1 year) in a fast-paced customer service, transport, or logistics environment is highly desirable. Experie