Operations Support Team LeaderOur Tamworth based client is seeking a proactive and people focused Customer Service Operations Support Team Leader to join their growing Customer Service function. This is a key leadership role, responsible for driving team performance, ensuring operational efficiency, and delivering a consistently high standard of service to customers.Reporting into the Assistant Manager, you will lead from the front, coaching and developing your team, managing day to day operations, and supporting continuous improvement initiatives. This role would suit an experienced Team Leader who thrives in a fast-paced environment, is passionate about developing others, and is committed to delivering exceptional customer outcomes.As an Operations Support Team Leader, you will need to have/be:Customer service or administrative backgroundPrevious Team Leader or supervisory experienceExperience managing performance, coaching, and developmentConfident handling escalations and customer complaintsStrong communication and interpersonal skillsAbility to motivate, lead, and engage a teamEffective problem-solving and decision-making skillsOrganised with the ability to prioritise and meet KPIs/SLAsProficient in Microsoft Office and customer systems, with good attention to detailPositive, proactive, and professional approach with awareness of HR processes and continuous improvementDetails:Salary: 28, 000 - 30, 000Working Hours: Full time, Monday - Friday, 37.5 hours per weekLocation: