Customer Services Administrator, Castle Donington based, Monday to Friday 9-5pm £27-27.5k 12 month FTC. Office based.As Customer Services Administrator, you''ll be at the centre of a fast-paced customer experience and sales support team, handling inbound enquiries, processing orders, supporting quotes and helping customers receive a smooth, accurate and professional service from first contact through to delivery. This is a great opportunity for someone with B2B customer service, sales support or account coordination experience who enjoys variety, detail and ownership. You''ll be working with branded customer accounts, bespoke product orders and internal teams across sales, logistics, production, finance and technical support, helping to keep customers informed and orders moving. The role requires strong communication, accurate administration and the ability to stay calm and positive in a high-volume environment.As Customer Services Administrator, you will: Act as a dedicated point of contact for branded customer accounts Manage inbound customer and distributor enquiries by phone and email Monitor and respond to a dedicated customer inbox within agreed service levels Log all customer calls accurately and keep CRM records fully updated Process customer orders accurately through the order management system Support branded, bespoke and standard product orders from receipt through to delivery Coordinate with production, logistics and internal teams to track order progress Provid