We''re Hiring:Senior Contact Centre Engineer Location: Remote (UK Residents only)Hours: Permanent Full Time Role 09:00-17:30About UsAt Kensington Mortgages, we''ve been leading the way in providing specialist mortgage solutions for over 25 years. We''re dedicated to offering people a chance to secure a mortgage, especially when high street lenders say no. Our approach is all about understanding the unique circumstances of our customers - It is what we call the Kensington Difference. As a wholly owned subsidiary of Barclays Bank UK PLC we are proud to operate with the highest standards of service and integrity, fully authorised by the Financial Conduct AuthorityOverall Purpose of The JobJoin us as a Senior Contact Centre Engineer and shape the future of our cloud-based communication systems. We are looking for an experienced hands-on engineer to support the development, deployment, and maintenance of our Amazon Connect-based contact centre environment. This role plays a key part in delivering digital routing solutions, supporting internal users including training, and ensuring our systems run smoothly and securely.Key AccountabilitiesSupporting the Telecoms Manager to provide technical direction of any contact centre or telecoms upgrade projects.Ensure compliance with corporate governance, security practices and financial industry regulations.Represent the telecoms team in CAB and TDA meetings.Ensuring technical documentation is created and updated.Liaise with project manag