Job Title: Customer Service Coordinator

Salary: Circa £28,000

Location: Borehamwood

Contract: Permanent

Hours: Permanent – 40 hours per week shift patterns between Monday to Sunday, 8am to 8:00pm

We are looking for an enthusiastic and friendly customer service professional to join an upbeat and passionate customer service team.

SKILLS REQUIRED

- Proven customer service experience

- Dedicated to offer excellent customer service and represent a brand

- Ability to work towards SLAs and targets

- Excellent computer skills, including  Microsoft packages

- Positive and pro-active approach to work

- Confident and professional telephone manner with excellent communication skills

RESPONSIBILITIES

- Dealing with inbound and outbound communication via phone and email

- Handling any complaints and escalating where necessary

- Handling new and existing bookings

- Sending out confirmations to clients regarding their bookings

- Liaising with customers from start to finish, ensuring they are always informed

- Cross-selling any products to the customers

ADDITIONAL INFORMATION

- 25 days annual leave + bank holidays

- WFH on the weekends

- Auto-enrolment pension

- Free parking on site

- Opportunity to earn incentives with good performance

-Bonus scheme

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.

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