Working with a large housing association in the Durham area, we are looking for an experienced Customer Engagement and Scrutiny Lead.What does this role offer?28 days AL + BHHybrid workingMoney saving schemesGreat work culture and opportunities to growGenerous pension schemeDurhamCustomer Engagement and Scrutiny LeadFull time 37 hours per week 33,000 - 36,000 annual salaryThe responsibilities of a Customer Engagement and Scrutiny Lead include:Design and implement a comprehensive tenant engagement strategy using both traditional and digital methods to ensure accessibility and remove barriers for all customer typesCreate systems to share tenant feedback and lived experiences with internal stakeholders, ensuring their input informs service delivery in a compelling and effective mannerManage digital engagement tools alike surveys, polls and online groups Organize community-based events and focus groups to gather diverse resident inputMaintain a strong understanding of regulatory standards, work closely with TPAS, and strive for continued TPAS accreditationManage a Customer Engagement Coordinator and collaborate with the Customer Research and Insight Manager to embed the tenant voice into decision-making and drive continuous service improvement.The succesful candidate will have:Experience within a Customer Engagement and Scrutiny Lead roleWorked within social housing - understanding all relevant regulationsProven track record of managing engagement, involvement and scrutiny projec