Technical Customer Support Coordinator Location: Forest Row, East Sussex Salary: Competitive + Benefits Job Type: Permanent, Full Time VRS are partnering with a leading developer of innovative scientific instrumentation, whose cutting-edge analytical technologies are used worldwide across the pharmaceutical and biopharmaceutical sectors. Our client is recognised for their technical expertise, high-quality products, and strong focus on customer success. We are seeking a Customer Support Coordinator to join their team and provide high-quality technical and customer support to both external customers and internal teams. This is a varied and rewarding role offering a blend of troubleshooting and process coordination, while acting as first-line support for all products across the business. Key Responsibilities: Provide first-line remote/virtual technical support and troubleshooting for all company instrumentation, accessories, and associated software. Act as the central point of contact for post-sales support activities creating and managing support cases, work orders, service and parts quotes, and CRM documentation. Maintain and improve Standard Operating Procedures (SOPs), ensuring documentation is accurate, effective, and up to date. Develop and deliver training materials for field service staff, both virtually and in person. Coordinate spare parts logistics to support efficient field service operations. Liaise with RandD and Quality teams to report, document, and follow up on