Your new companyA leading production business based in Burnley are now looking to recruit on a permanent basis for a Customer Service Leader, this is due to company growth. This company pride themselves on their comprehensive range of products combined with unparalleled support and excellent service. This role is due to sales growth, as an exciting opportunity to work within a progressive business which offers career development has arisen. The working hours of this role are Monday to Friday 8am - 4pm with a 30 minutes lunch break. Your new roleAs Customer Service Leader you will be expected: Be the first point of contact for advice and support by email using CRM software and social media.Ensure customer enquiries, issues and complaints are resolved to an exceptional standard.Management of multiple sales channels including resolution cases, returns and feedback.Handling and responding to feedback across several platformsTo liaise with and develop strong relationships internally and externally to assist with the satisfactory conclusion of complaints and enquiries.Documenting any recurring issues to the wider business that could cause the company reputational damage.Booking in of returns and refunds.What you''ll need to succeedTo be successful in securing this position, you must have a passion for customer service and an excellent telephone manner. Along with being self-motivated, positive, ambitious, hardworking, and flexible. Must be comfortable working within a small team an