Dynamite Recruitment are assisting with the recruit of a Customer Service Advisor within an insurance company based in Alton. 

As a Customer Service Advisor, you’ll be the first point of contact for customers, providing friendly, efficient, and knowledgeable support. You''ll help resolve enquiries, offer guidance on insurance products, and contribute to customer satisfaction and business growth.

Key Responsibilities

• Respond promptly to customer enquiries via phone and email, covering a range of general insurance products (e.g., household, motor, travel, commercial).
• Collaborate with team members and other departments (e.g., underwriting, claims) to ensure smooth service delivery.
• Identify opportunities to upsell relevant products and generate leads for risk management or financial services.
• Ensure compliance with regulatory requirements and maintain accurate records in the CRM system.
• Continuously develop product knowledge and participate in training to enhance your skills.

• Experience in customer service, ideally in insurance or financial services.
• Strong communication skills with the ability to explain complex topics clearly.
• Empathetic, professional approach—especially when handling challenging situations.
• Self-motivated with a proactive attitude toward learning and development.