Are you an experienced Customer Service professional with a background in housing, construction or retrofit sectors?

Approach Personnel are proud to be partnered with one of the largest Property Services Contractors in the UK, who are currently on the look out for an experienced Resident Liaison Officer-in Retrofit projects to join them on a permanent basis. As a Resident Liasion Officer,-you will be responsible for overseeing communication between residents, site teams and project maangers, with regards to ongoing works.

What''s in it for you?

• Yearly bonus incentives
• Private health care.
• Further career growth.
• Generous annual leave entitlement + bank holidays.

What are we looking for?

• Experience as a Resident Liaison Officer or in a customer-facing role within housing, construction, or energy retrofit sectors.
• Strong communication and interpersonal skills, with a customer-first approach.
• Understanding of decarbonisation/retrofit works.
• Experience working in occupied social housing environments.

Key Responsibilities:

• Provide residents with timely updates, letters, and access schedules related to: External wall insulation Loft insulation Air source heat pumps Solar panels Window/door upgrades Ventilation improvements.
• Conduct pre-start visits to explain the scope of works and answer resident queries.
• Manage complaints and resolve issues sensitively and professionally
• Organise and attend resident meetings, open days, and progress updates.
• Ensure residents are aware of health and safety procedures and property access needs.
• Support vulnerable residents and ensure special requirements or adjustments are considered.

IF THIS IS YOU, WHY NOT APPLY NOW!