Your new company Join a leading facilities management provider known for delivering exceptional service across commercial environments. Based at a site in Southampton, this is a fantastic opportunity to become part of a collaborative and professional team that values initiative, customer focus, and continuous improvement. Your new role As a Contract Support Administrator, you''ll be the first point of contact at reception, providing face-to-face support to internal employees and visitors. You''ll play a key role in ensuring the smooth running of operations by managing helpdesk requests, scheduling planned maintenance (PPMs), raising and closing jobs on client systems (QFM and CBRE), and liaising with engineers and subcontractors.Your responsibilities will include:Managing job requests and updates via QFM systemsAssigning tasks to engineers and ensuring SLA/KPI compliancePreparing billing documentation and submitting timesheetsSupporting switchboard operations and handling email/teams communicationsProducing reports and maintaining accurate recordsDelivering outstanding customer service in a fast-paced, varied environmentThis is a maternity cover role starting in November (potentially earlier), with the possibility of extension beyond 12 months.What you''ll need to succeed I''m looking for a proactive and positive individual who thrives in a dynamic setting. You''ll need:Strong administrative skills and attention to detailExperience in customer-facing roles (desirable)Proficie