We are working with a client in Maidstone who are looking to fill a role within their Customer Support team on a temporary basis for 6 months. The role is a customer service role with call handling. There is also an element of administration within the role as well. We are looking for friendly individuals with excellent customer service skills. The duties fr the role will be as follows;Customer EngagementProvide a first point of contact function for internal and external customers, ensuring their experience is a positive one and all needs are met.Manage and maintain a welcoming reception and post room area.Receive, screen and direct telephone calls through the central switchboard system, ensuring that this is carried out following the correct procedure.Provide advice and guidance to customers on the processes and protocols on the wide range of administrative functions that CEST support.Admin SupportOrganising hospitality for meetings, events and seminars on behalf of the Service.Receipt and distribution of any post and parcels through reception as well as maintaining a post log.Manage and maintain stationery and refreshments stock levels.Undertake any other administrative duties specific to job role e.g. Printing/binding/any ad hoc admin requests.Cover general office admin and reception/switchboard functionsWe are looking for someone with excellent communication skills both verbal and written, strong organisational skills to manage multiple tasks and strong MS office skills