Overviewyou''ll be the guardian of quality at our cpu - making sure every ingredient, every process, and every product meets wagamama''s high standards. from food safety to supplier checks, you''ll help us deliver nourishment that''s not just delicious, but safe, consistent + full of soul.

at wagamama, we believe in nourishing the world from bowl to soul. since 1992, we''ve been serving up fresh, soul-satisfying food inspired by the buzz of japanese ramen bars. with over 160 restaurants across the uk (and growing), we''re on a mission to keep raising the bar - and that starts with quality.

Responsibilities

lead our quality management system + make sure we''re always audit-ready

define product + process specs, and challenge the status quo when needed

support new product development (npd) with your food tech know-how

maintain third-party accreditations (hello, brc grade a!)

manage non-conformances + drive continuous improvement

monitor customer feedback + complaints - and turn insights into action

be our go-to expert on food safety, legislation + quality assurance

audit, inspect + keep our systems sharp

ensure all suppliers are up to scratch + fully certified

spot risks in the supply chain before they become problems

champion best practice + help us grow stronger every day

Qualifications

proven experience in a food technical or quality assurance role (this is a must!)

food-related degree or equivalent hands-on experience

internal auditor + haccp qualified

strong knowledge of food legislation + industry standards

confident communicator + team player

experience managing people + processes

full uk driving licence

you must be comfortable commuting to our cpu in east acton, london

Benefits

a competitive salary

10% discretionary annual bonus

£200 monthly wagamama food allowance

private healthcare + pension contribution

discounts across retail, hospitality + leisure

internal progression + fully funded apprenticeships

kintsugi wellness | access to counsellors, cycle to work scheme, discounted gym + more

family-friendly policy | 26 weeks full pay + 13 weeks half pay for new parents

financial wellbeing support | salary-linked loans for life''s unexpected moments

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