2nd Line Support EngineerLondonBoutique MSPUp to £45K + Benefits | London

2nd Line Support Engineer in London - Are you a capable and confident 2nd Line Support Engineer looking for greater technical variety and the chance to step up to 3rd line project work over time? Were hiring for a London-based boutique MSP with a solid reputation and a loyal client base across the hospitality and commercial sectors.

Salary:

£35,000

£45,000 per annum (DOE)

Location:

Covent Garden, London (office-based with occasional client site visits in Central London)Job Type:

Full-time, PermanentThe Role

This is a largely office-based position, though occasional site visits to Central London clients may be required. You''ll play a key role in resolving tickets, supporting junior engineers, and helping shape technical solutions. There''s a clear progression route for those keen to step into 3rd line and lead project work.Key Responsibilities:Provide 2nd line support across a broad IT environment (hardware/software/networking)

Mentor and assist junior team members

Handle escalations from 1st line and resolve complex technical issues

Assist in project planning and implementation

Requirements:Proven experience in a 2nd line or technical service desk environment

Strong troubleshooting skills across desktop, server, and networking issues

Excellent communication skills and a proactive mindset

Customer-centric attitude and ability to work well in a team

Commercial experience in an MSP environment (ideal)

MCSE or similar qualification (preferred)

Tech Stack Includes:Microsoft OS (Desktop and Server)

Exchange, SQL Server, Active Directory

Symantec Backup Exec, Veeam, SonicWALL, routers/firewalls

LAN/WAN, wireless networks, VPNs

Desktop applications and remote support tools

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