Head of End User Experience - Modern WorkplaceLocation: London and ManchesterSalary: £90-130k+ BenefitsAbout the RoleWe are looking for a forward-thinking Head of User Experience (Modern Workplace) to lead the evolution of our digital workplace and end-user services across the organisation.This is a strategic leadership role focused on delivering a seamless, data-driven, and user-centric technology experience. You will own the vision, strategy, and execution of Modern Workplace services-ensuring employees are empowered, productive, and engaged through best-in-class digital tools and support.What You''ll Be DoingDefine and deliver the Modern Workplace and End User Experience strategy, aligned with organisational and technology objectivesLead the transformation from traditional IT support to a proactive, experience-led service modelOwn the delivery of end-to-end user workplace services, including Service Desk, EUC Engineering, Endpoint Management, and Collaboration platformsChampion Digital Employee Experience (DEX), leveraging analytics, automation, and insight-driven improvementsDrive adoption and optimisation of Modern Workplace technologies (M365, Teams, Intune, Windows 11, VDI/Citrix, mobile platforms)Build and embed Experience Level Agreements (XLAs) and user-centric performance metricsLead, mentor, and scale a high-performing multi-disciplinary teamOversee suppliers, partners, and budgets, ensuring value, performance, and service innovationAct as a trusted advisor to sen