Huntswood, a ResultsCX company, is on the hunt for seasoned Investment Complaint Handlers to work with a major financial services firm, addressing customer complaints in their investment banking division. Join us and make a difference! As a Senior Investment Complaint Handler, you will manage Smart Investor Platform-related complaints, including issues with stock transfers, corporate actions/dividends, onboarding, and general servicing. By conducting thorough investigations, calculating redress and producing Final Response Letters, you will ensure that all complaints are handled efficiently and in accordance with regulatory standards, providing clear communication and maintaining high levels of customer satisfaction. Your role will be pivotal in identifying trends and offering feedback to enhance processes and prevent future complaints, thereby safeguarding the integrity and reputation of the organisation. Role overview: Location: Glasgow City Centre - Hybrid 2 days a week (Training for first 4 weeks full time in office) Duration: 6 months Rate: £220 a day - Husp Umbrella only recruitment - This is only available to individuals working via Husp Umbrella company, we can assist you with this Start Date: Monday 30th March Shift: Monday to Friday - 9am to 5:30pm The ideal Senior Investment Complaint Handler will have: Proven experience in managing and resolving complex investment-related complaintsExpertise to conduct thorough complaint investigations and calculate any redress p