Account Manager & Production Coordinator
Redditch - Office Based 
£30,000 – £34,000 per annum
Monday – Thursday 8am – 4pm

Pertemps are currently recruiting on behalf of an established manufacturing business based in Redditch for a Account Manager & Production Coordinator. This is a varied role that sits at the centre of the business, supporting customer service, order processing and production planning to ensure operations run smoothly.

The successful candidate will act as the first point of contact for customers while coordinating orders, supporting production schedules and working closely with internal departments to ensure products are delivered efficiently and on time.

Key Responsibilities

• Act as the first point of contact for customers, managing enquiries via telephone and email from both UK and international clients.

• Build and maintain strong working relationships with customers and suppliers.

• Receive and process customer orders, ensuring all details are entered accurately into internal systems.

• Raise workshop production orders and support the coordination of manufacturing activities.

• Assist with production planning, ensuring orders are scheduled and prioritised in line with delivery requirements.

• Liaise with internal departments including production, purchasing and logistics to ensure orders progress smoothly.

• Prepare and issue customer invoices.

• Order materials and items required to support operational and production activities.

• Maintain and update information within the company’s MRP system.

• Previous experience in a account management, operations, sales support or production planning role.

• Experience within a manufacturing or engineering environment.

• Good working knowledge of Microsoft Office, including Excel, Word and Outlook.

• Experience using ERP/MRP system.

• Strong organisational skills and the ability to manage multiple priorities.

• High attention to detail with a strong focus on accuracy.

• Strong communication and relationship-building skills.