Overview

Operations Support Administrator role at MetLife UK. The Operations Support Administrator will work within the Servicing and Operations function, collaborating with the Governance and Oversight and Complaints functions. This role involves overseeing the Subject Access Request (SAR) process and providing support to the Governance and Oversight and Complaints functions within the UK business. Direct communication with customers may be required to address ongoing queries.This role contributes to enhanced risk management routines within Servicing and Operations and sits within a shared services function, offering opportunities to collaborate across all areas of the business in a respectful environment where every contribution is valued.Key Responsibilities

Supporting the Complaints team with administrative tasksComplete weekly reportingOversee the Subject Access Request (SAR) processDevelop relationships across all functions within the businessRequired Qualifications

Prior employment in Administrative rolesStrong numerical and analytical skillsGood communication and organizational skillsCompetent with MS OfficeFlexible approach and attitudeAble to use own initiative and work well under pressure, prioritizing workload and tasksExcellent telephone mannerEducated to at least GCSE level in both Math and EnglishHappy to commit to a Fixed Term Contract (12 Months)Able and willing to work 1 day a week in the Brighton Office, 4 days from home (5 days total – Monday to Friday)Preferred Qualifications

Financial Services experiencePreviously worked in a regulated sectorBenefits

MetLife UK offers a range of benefits to deliver value to our employees and their families, supporting health, wellbeing and financial security. Core benefits include 9% employer pension contributions with up to 4% matching, comprehensive private medical insurance, income protection, and life insurance. Additional benefits can be selected, including critical illness, dental, travel, gadget insurance, annual leave buy/sell, partner life insurance, and more. All employees receive a £20 benefits allowance per month to spend on additional benefits they choose.About MetLife

Recognized on Fortune magazine''s 2025 World\''s Most Admired Companies list and Fortune World\u2019s 25 Best Workplaces for 2024, MetLife is a leading financial services company offering insurance, annuities, employee benefits, and asset management in more than 40 markets. Our purpose is to help colleagues, customers, communities, and the world create a more confident future. We are united by purpose and guided by empathy.

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