Job Title: Lead OfficerLocation: RugbyLength: 3 months potential extensionRate: Flexible 28ph> Job Role:You will be responsible for managing and supporting Housing Officers to deliver high-quality housing services, ensuring legal compliance and effective enforcement of tenancy conditions. The role involves direct engagement with tenants, overseeing complex cases such as antisocial behaviour, and promoting tenancy sustainment through multi-agency collaboration. You''ll be expected to handle complaints, lead on case management processes, and liaise with internal teams and external organisations to support service delivery for the client. Additionally, you''ll ensure accurate case documentation, monitor service performance, and contribute to ongoing improvements through data analysis.Leadership and Supervision: Manage and support Housing Officers to deliver high-quality housing management services across general needs and independent living schemes, including oversight of case recording and service performance.Legal and Enforcement: Represent the Council in legal proceedings, oversee tenancy enforcement, manage high-risk antisocial behaviour cases, and ensure appropriate legal action is taken where necessary.Tenant Support and Engagement: Conduct final tenancy reviews, promote tenant participation, and provide comprehensive advice through various channels with a strong focus on customer care and sustainment.Collaboration and Partnership: Coordinate with internal teams and extern