Location: Hybrid to London, 1-2x week in the office Contract Type: 12 months contract IR35 Status: Inside, Umbrella Day rate: PAYE (Apply online only)/day DOE, Umbrella (Apply online only)/day Hours of work: 37 hours per week, 5 daysRole OverviewWe''re looking for a Candidate Experience and CRM Lead to help us reshape our candidate experience, recruitment systems, and digital presence from the ground up.This role offers a unique opportunity to lead the development of a new career website and integrate CRM and ATS tools into a seamless, engaging journey for all talent segments-from experienced professionals to early careers and high-volume roles.Key ResponsibilitiesLead on the development of a new careers website, focused on both permanent and job service recruitment, ensuring it reflects our employer brand and values.Drive the optimisation of the candidate experience through strong digital marketing and copywriting skills, with a clear understanding of SEO and candidate search behaviours.Build in missing CRM functionality within SuccessFactors, enabling more targeted communications and talent community engagement.Use analytics to review and optimise system and content performance, and make data-driven recommendations for improvements.Support the creation and delivery of training materials and workshops, enabling teams to get the most out of the ATS and CRM tools.Oversee our digital presence, including managing social media for recruitment campaigns, embedding multimedia con