2nd Line Support AnalystAkkodis are currently working in partnership with a leading service provider to recruit an experienced 2nd Line Support Analyst to join their leading support team in Bristol.The RoleAs a 2nd Line Support Analyst you will deliver BAU/Project services and possess excellent troubleshooting skills with the ability to make key technical decisions on your own accord. You will have excellent communication skills, both face to face and on the telephone.The Responsibilities * Design, develop and deploy technologies on Windows Platforms* Offer solutions and workarounds to incidents/problems* Work to SLA''s and deadlines* Review services and application delivery* Prioritise and manage several tasks at a single time* Establish a good working relationship with wider teams and customers alike* Keep up to date with advancements in technology* Identify Continual Improvement opportunitiesThe Requirements* Active Directory experience: Group Policy, Forests, Domains, Domain Controller Roles, DNS, Permission Models, Delegation, Trust relationships, LDAP and Kerberos * DHCP* Internet Information Services* Microsoft Windows Server (2016, 2019 and 2022) - including server core* Windows 10 Desirable* PKI, N-cypher and Certificate Management* Microsoft Endpoint Configuration Manager (MECM) for Windows patching and Application Deployments* Windows Server Update Services* Trellix ePO, ENS, Firewall, Application Control, DLP* Scripting (PowerShell, VB, etc.)* Print Services* RSA