Are you looking for a rewarding opportunity where you can make a real difference? Join a supportive, community-focused organisation offering excellent benefits, including a competitive salary, 17.5 hours per week, and the chance to contribute to the wellbeing of the local community.As a Customer Service Advisor, you will play a crucial role in delivering high-quality, customer-focused services across multiple channels, helping to provide essential support to tenants and customers. You will ensure that all queries are addressed efficiently and professionally, with a focus on getting things right the first time. This role offers a chance to work in a dynamic team environment, with opportunities to contribute to administrative tasks and ensure smooth operations in a fast-paced environment.Key Responsibilities of a Customer Service Advisor:Provide high-quality, customer-focused service via phone, email, and in person.Resolve queries efficiently and professionally, ensuring first-time resolution where possible.Support tenants with rent payments and tenancy management issues.Oversee the allocation and lettings process, ensuring fairness and transparency.Administer Physical Adaptation Grants, working with contractors, Cwm Taf Care and Repair, and Welsh Government.Assist with administrative tasks across Housing, Maintenance, and Compliance teams.Track maintenance works and ensure timely completion.Manage contractor databases and assist with customer satisfaction surveys.What we''d lo