We are currently working on behalf of a leading manufacturer and distributor who are seeking to recruit an experienced Customer Service Manager. This is a fantastic opportunity to develop your career with a market leading employer that promotes from within and allows employees to reach for and realise their potential. Duties and Responsibilities: Managing the Customer Service department staff: communicating job expectations, undertaking performance reviews, dealing with daily ad hoc issues and queries. Overseeing the daily workflow and priorities Ongoing training and mentoring of Supervisor, Team leaders and Customer Service team allowing them to grow in their roles and to learn new skills.0 Ensuring all recruitment is carried out in accordance with company procedure. Addressing any staff discipline or grievance issues. Making sure all members of the team communicate courteously and within agreed timescales, via telephone, email, and live chat, audit for quality and consistency and provide training where needed. Hold weekly meetings with Supervisor and Team leaders and ensure clear business communication to the wider team. Improving customer service experience, engaging customers, conducting surveys, and studying and evaluating the results to create customer satisfaction targets. Creating and monitoring effective customer service processes and standards for best practice. Implementing productivity and quality targets and work with the team to ensure consistency. Analysing s