Overview

SoftwareOne is a leading global software and cloud solutions provider that enables organizations to migrate and modernize workloads and applications in the cloud while optimizing software and cloud changes. The company has 9,200 employees and delivers 7,500 software brands with sales and delivery capabilities in ninety countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX.Job Function:

Software and CloudRole summary

Operations Manager is the Delivery counterpart to the Account Manager.Plays a key role in the Elite and DSC delivery model.Assigned to strategic account(s) (Elite/DSC).Key to ensuring SoftwareOne maintains the overall customer experience.Accountable for managing escalations.Collaborates with DSC/Sales teams.Responsible for liaising with off-catalogue Independent Software Vendors (ISVs) to process requests to quote cases.Helps the seller with operational tasks to enable the sales team to focus on core selling activities.Main responsibilities

Client onboardingDeveloping and implementing the delivery strategy for the customer. Scoping, quoting, and renewal (off-catalogue).Monitoring end-to-end delivery process.Coordinating and supporting a team of Operations Managers (across countries where applicable).Improving customer satisfaction by monitoring pending requirements for the assigned account(s) globally and across different teams.Acting as first point of contact for customer escalations and working with other teams to provide solutions and eliminate repetition of problems.Ensuring all SLA in Delivery are met – speed, quality, credit, and rebill.Demonstrating customer operation knowledge reflected in feedback from the customer.What we need to see from you

Customer-focused and excellence mindset.Worked in IT business before.Proficient with Outlook, Word, Excel, and Power Point.Proven success in an operations management role.Excellent customer-oriented communication, organization, follow-up, multitasking, and time-management skills.Effective comprehension and paraphrasing skills.Excellent problem-solving and consultative skills.Attention to detail.Nice to have

Cloud service experience.Soft skills

Disciplined.Multi-tasking.Excellent organization skills.Highly motivated and results-oriented.Ability to work in a fast-paced team sales environment with minimal supervision.Strong problem-solving and consultative skills.Excellent verbal and written communication skills.Accommodations and equal opportunity

At SoftwareOne we are committed to promoting equal opportunities and an inclusive environment. We value diversity and prohibit discrimination or harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected characteristic.We provide equal employment and advancement opportunities based on qualifications, skills, and abilities. Our employees are expected to uphold this policy and treat each other with respect. Any complaints will be promptly investigated, and appropriate action will be taken.We encourage employees to report any discrimination or harassment and actively support our commitment to equal opportunities. Our policy applies to all aspects of employment.

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