Job Overview: This role provides essential first-line IT support, ensuring day-to-day systems operate efficiently with minimal disruption. You will be the main point of contact for all technical queries and support requests, offering assistance both on-site and remotely. Key Responsibilities: Serve as the first point of contact for all helpdesk queries and incidents via face-to-face support, phone, and email. Install, configure, procure, and maintain desktop and laptop computers. Resolve technical issues and service requests using the internal helpdesk system. Maintain an up-to-date inventory of hardware and software, ensuring all applications are approved and correctly licensed. Provide support for telephony systems, audio-visual equipment, projectors, and video conferencing technology. Liaise with external IT service providers and vendors when needed. Skills and Competencies: Strong experience supporting Windows-based desktops and servers. Confident using Windows Desktop (Enterprise), Microsoft Office, and Google Workspace. Excellent diagnostic and problem-solving skills. Previous experience using ticketing/helpdesk tools and familiarity with ITIL practices. Basic understanding of networking principles including TCP/IP, DNS, and DHCP. Ability to communicate technical information clearly to users at all levels. Desirable Experience: Windows Server administration Firewalls (Checkpoint, Palo Alto) Active Directory Telephony systems IT security practices Virtualisation (VM