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Manager, Customer Success

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Align TechnologyJoin to apply for the

Manager, Customer Success

role at

Align TechnologyGet AI-powered advice on this job and more exclusive features.Description

We are looking for a Manager Customer Success to join Align Technology.Department:

Customer Support

Location:

EMEA-United Kingdom

Description

We are looking for a Manager Customer Success to join Align Technology.

You will own the customer service strategy, customer satisfaction and operational excellence. You will Focus on the business growth through facilitation of the long-term relationships with customers and optimizing customer experience Customer Success Team management and continuous improvement according to the business strategy and tactical targets. Adding value to customers’ success in their business with our company Developing customers’ engagement and adoption Transform customer feedback into improving efficiency Contributing constantly towards providing world-class customer experience

You coach the team and ensure smooth collaboration with other teams and departments while also interacting with both internal and external customers.

Key Responsibilities

Be the business owner of Customer Success for UKandIFocus on the business growth through facilitation of the long-term relationship with customers and increasing NPS ScoreManage a Customer Success Team and coach them on continuous improvement according to the business strategy and tactical targetsWork closely with the team supervisors and ensure smooth communication among customer success, onboarding and technical support functionsDevelop and increase customers engagement and adaptionTransform customer feedback into improving efficiencyContributing constantly toward providing world-class customer experienceMeet departmental standards for personal and team performance metricsKeep constant track of team KPI’s and take decisions and actions where neededParticipate in European meetings and provide local insightAct as facilitator between your team and other teams of sales, collection, marketing….

Skills, Knowledge and Expertise

Education and/or Experience

Masters or BA degree7+ years’ work experience in a customer-based environment, benefit if medical device relatedTrack record in training and coaching people

Skills

Fluent in EnglishStrong interpersonal, listening and persuasive communication skills.Willingness to learnGreat team playerResult-orientedExperience working in an international call center or service environmentExperience using Salesforce.com is considered a plusAttention to detailAbility to consistently follow through with projects to completionAbility to perform in a fast-paced, dynamic and highly customized environmentProficient computer skills including MS Office and CRM tools. Ability to learn software applications quickly

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Equal Opportunity Statement

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.Seniority level

Seniority level Mid-Senior levelEmployment type

Employment type Full-timeJob function

Job function OtherIndustries Medical Equipment ManufacturingReferrals increase your chances of interviewing at Align Technology by 2xGet notified about new Manager of Customer Success jobs in

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