Head of Client CareSalary: Up to £50,000 Working Pattern: Wythenshawe - Hybrid working available Additional Benefits: Free onsite parkingNJR Recruitment are actively working in Partnership with an established and growing firm of Financial Planners. Our client offers a tailored personal service from investments to retirement planning to wealth management, and they now have an exciting opportunity for a manager, to form part of the ''Client Care'' team. The OpportunityWe are seeking an experienced and driven Head of Client Care to lead a high-performing client care function within a professional services environment. This is a key leadership role responsible for ensuring exceptional service delivery, operational efficiency, and continuous improvement across the client care team.You will play a vital part in shaping processes, developing people, and ensuring clients receive the highest standard of support at every stage of their journey.Principal Accountabilities and ResponsibilitiesOversee the daily operations of the Client Care team, ensuring client needs are met promptly and effectivelyManage team workloads to ensure efficient and balanced task distributionIdentify and implement improvements to enhance workflow and service deliveryReview and ensure all work meets the highest professional and service standardsSupport and develop team members, driving continuous improvement and performanceWork collaboratively with the Head of Paraplanning, Head of Client Servicing and Head of A