A Customer Care Representative is required to join a busy customer service department in Leeds. The ideal candidate will have previous experience of providing excellent customer service, problem-solving abilities, and a detail-oriented approach. This role is part time 16 hours 16 hours - working 8 am to 5pm weekendsMust be available for training 5pm - 8pm weekdays (at home)Client DetailsOur client is a large organisation within its industry. They are renowned for their top-tier service delivery and are committed to sustainable practices in their operations. Operating on a global scale, they pride themselves on providing an inclusive working environment that supports the professional growth of its employees.DescriptionAnswering customer enquiries via phone and emailProviding high-quality customer service and resolving complaintsLogging customer interactions in the company''s databaseCoordinating with other teams to resolve customer issuesProvide pre-works consultation to residents to explain upcoming works in their homes.Distribute clear and timely correspondence to residents before work commences.Conduct group and individual consultation events regarding future works.Share and implement the client''s engagement strategy.Deliver a tailored communication plan to residents for the duration of the works.Collect resident feedback and satisfaction data in line with client and company requirements.Upload and share feedback through the appropriate systems and to relevant stakeholders