Company Description

Role: General ManagerLocation: SouthamptonSalary: £45,000

+ performance- related bonusBenefits:28 Days holiday including bank holidaysPlus your birthday off3 volunteering days3 days grandparent leave24 weeks enhanced maternity leaveSecondary carer leaveWedding/commitment day leaveFree meals on shiftBespoke training and development opportunitiesApprenticeships opportunities for all experience levelsPension and life insuranceDiscounts available on our Perkbox app; high street shops, holidays and cinemaWellbeing hubAccess to employee assistance programmeCycle to work schemeDo you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, thats why were looking for a

General Manager

who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.We believe that it is our people that set us apart, thats why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.If you are a

General Manager

who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!

Job Description

We are seeking a dynamic and experienced General Manager to join our team in Southampton, United Kingdom. As the General Manager, you will be responsible for overseeing all aspects of our business operations, driving growth, and ensuring exceptional customer satisfaction.Lead and inspire a high-performing team to achieve organizational goals and objectivesDevelop and implement strategic plans to improve operational efficiency and profitabilityOversee financial management, including budgeting, forecasting, and performance analysisEnsure compliance with company policies, industry regulations, and legal requirementsFoster a positive work environment that promotes teamwork, innovation, and continuous improvementCollaborate with department heads to optimize processes and drive business growthAnalyze market trends and competitor activities to identify new business opportunitiesManage customer relationships and resolve escalated issues to maintain high satisfaction levelsImplement and monitor quality control measures across all business functionsReport on key performance indicators and provide recommendations for improvement to senior leadership

Qualifications

Proven experience as a General Manager or in a similar senior leadership roleStrong leadership skills with the ability to motivate and develop high-performing teamsExcellent commercial acumen and strategic thinking capabilitiesProficient in financial management, including budgeting, forecasting, and performance analysisOutstanding communication and interpersonal skillsExceptional organizational and time management abilitiesCustomer-focused mindset with a commitment to delivering exceptional serviceDemonstrated ability to thrive in a fast-paced, high-pressure environmentStrong problem-solving skills and decisiveness in critical situationsProficiency in business management software and data analysis toolsBachelor''s degree in Business Administration, Management, or a related field; MBA preferredIn-depth knowledge of industry trends, best practices, and regulatory requirementsTrack record of successfully implementing strategic initiatives and driving business growth

Additional Information

For almost 20 years, for every client, in every location (whether thats an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.Our drive and belief in our people, means that we always strive to supercharge our teams careers. Better is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.Join us, and be part of the food revolution!BaxterStorey Values:ALWAYS VISIONARYWe strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.WHOLEHEARTEDLY POSITIVEWe are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.CREATIVELY COLLABORATIVEWe embrace our differences to push creativity and we work together to be better.FOREVER CONSCIOUSWe work together as a team to lead by example, protecting the planet and supporting local communities.Interested? Even if you dont meet all requirements, wed like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.BaxterStorey is committed to encouraging equity, diversity, and inclusion (EDandI) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.Join us and bring your unique perspective to our team.

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