Technical Service Specialist / Repair Technician

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Technical Service Specialist / Repair Technician

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Virtual humanTechnical Service Specialist / Repair Technician

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Technical Service Specialist / Repair Technician

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Technical Service Specialist

All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.

Overview

We are seeking a Technical Service Specialist to join our Technical Services department in the United Kingdom. As a leading manufacturer of entertainment technology, we are dedicated to creating exceptional experiences for our clients through our cutting-edge products. The Technical Service Specialist will play a vital role in troubleshooting, repairing, and providing technical support for our products.

Responsibilities

Responsible for incoming repairs

Provide troubleshooting and repair of all products offered by the company

Determine if a product can be repaired or needs replacement

Complete appropriate paperwork associated with repairs and re-shipments

Work with TS Admin to facilitate RMA returns

Provide phone and e-mail technical support for products

Diagnose technical problems accurately

Ensure repairs are made within the agreed time frame

Inform customers of progress and complete follow-up documentation

Provide information and guidance for software upgrades

Provide production configuration of new equipment

Provide Engineering Change Orders to warehoused goods as needed

Provide trade show support

Prepare equipment and assist in pre-show build of booth

Attend Shows If Required

Work with testing, storing, organizing, and dispatching demo and loaner equipment

Report all quality and service issues to appropriate personnel

Train internal personnel, external technicians, and customers on the proper repairs of company products

Ensure training workshops have adequate preparation and educate attendees on company products

Provide product testing for RandD as required

Occasionally provide technical support in the field

Perform other duties as assigned

Complete special projects and requests in a timely and positive fashionQualifications:

Technical degree in Electronics or equivalent

3-5 Years Previous Experience With Electronic Repair, Preferred

Problem-solving and troubleshooting skills

Verbal and written communication skills

Ability to occasionally travel throughout Europe

Ability to work independently

Knowledge of PCB, electronics, and mechanical assembly preferred

Able to read prints and schematics preferred

Manual dexterity skills

Good soldering skills and surface mount techniques

Able to use hand tools, small power tools, and test equipment

Knowledge of current wiring regulations

Computer skills (Outlook, Internet, Word, Excel, PowerPoint)

Ability To Lift Up To 23KgsDay-to-Day

The Technical Service Specialist will be responsible for troubleshooting, repairing, and providing technical support for our products. This includes completing paperwork associated with repairs, providing phone and e-mail technical support, attending trade shows, and training internal personnel, external technicians, and customers on the proper repairs of our products.

Benefits

Competitive salary

Health and wellness benefits

Retirement savings plan

Career development opportunities

Dynamic and collaborative work environmentIf you have the required technical expertise and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. For any inquiries, please contact me at (url removed)Seniority level

Seniority level Mid-Senior levelEmployment type

Employment type ContractJob function

Job function Engineering and Information TechnologyIndustries Entertainment ProvidersReferrals increase your chances of interviewing at Virtual human by 2xGet notified about new Repair Technician jobs in

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