Job Title: Housing Operations Team Leader Location: Southeast/London Salary: 40,000- 47,000 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type: Permanent Purpose of the Role: The Team Leader manages the team of Housing Officers and supports the Strategic Operational Lead by ensuring effective property inspections, incident management, complaints handling, and safeguarding checks. They also manage relationships with subcontractors, ensuring standards, policies, and KPIs are met. The Team Leader attends stakeholder meetings and liaises with Customers, Regional Safeguarding Officers, Local Authorities, Police, and Emergency Services. Key Responsibilities: Plan and prioritise your diary to ensure monthly one-to-ones, performance reviews, property inspections, and audits are completed and reported to the Strategic Operational Lead. Manage personal time and oversee a team of Housing Officers across the Southeast/London to ensure productivity. Provide guidance and support to the team in maintaining property standards and supporting Service Users. Meet personal Key Performance Indicators and assist the team in achieving the contract requirements. Liaise with stakeholders, local authorities, sub-contractors, and agencies like the Police, NHS, and charities. Ensure your team is trained and developed to meet contract needs and role requirements. Deputise for the Strategic Operational Lead at meetings when needed. Ensure complaints are addressed on time and assist the Prop