3rd Line Infrastructure EngineerLeicester, Hybrid (1-2 days p/week onsite)£40,000-£50,000 DOE Are you an experienced Infrastructure Engineer ready to take your career to the next level?Robert Half is seeking a highly skilled 3rd Line Infrastructure Engineer to provide exemplary technical support and service for our client. You''ll handle escalated technical issues, deliver cloud and on-prem maintenance, and drive project work across complex IT environments.Skills and Experience:Minimum 3 years'' technical experience in a support environment, ideally within an MSP or similar setting.Industry-recognized technical certifications (eg, Microsoft, VMware).Solid understanding and proven success with ITIL support methodologies.Strong analytical and problem-solving skills-able to thrive under pressure.Deep knowledge of Microsoft technologies including Microsoft365, Active Directory, Group Policy, Exchange, and Windows Server (2012 and newer).Practical experience supporting remote/virtual desktop environments (desirable).Networking and Firewall expertise; hands-on experience with Azure, VMware ESXi/vSphere (v6.0+), and Linux is desirable.Proven practical knowledge of server, storage, and network hardware including cloud deployments (IaaS).Key Responsibilities:Diagnose and troubleshoot server hardware, desktops, laptops, printers, Microsoft desktop applications, and networking issues efficiently.Install and configure Servers (physical and virtual), Firewalls, desktops, laptops, and othe