Technical Service Delivery Manager - Defence ProgrammeSalary: £55,000 + Bonus + BenefitsLocation: Caerphilly (with travel to MoD sites as required)Security Clearance: SC (must hold or be eligible); DV highly desirableThis is a fantastic opportunity for you, an experienced Technical Service Delivery Manager (T SDM) to take ownership of a complex, multi?domain MOD communications service operating at a very high level of Defence Security.This is a critical role, responsible for ensuring operational excellence, technical integrity, and resilient service performance across various sites in the UK.You will play a leading role in shaping service outcomes, representing the voice of the user, and ensuring that operational activity is aligned with secure?by?design principles, accreditation boundaries, and technical roadmaps. Role OverviewAs the Technical Service Delivery Manager (T SDM), you will lead service operations end?to?end, ensuring that services are effective, compliant, and continuously improving. You will coordinate multi?disciplinary internal teams, suppliers, and military/authority stakeholders to deliver measurable, evidence?driven results.Key Responsibilities Own end?to?end service performance across multi?domain, secure environments. Produce clear SLA dashboards, KPI reporting, and service reviews for senior stakeholders. Lead Incident, Problem, and Change Management, including CAB chairing. Run structured engagement forums including weekly operational syncs and program