Overview

Location: Cardiff, Vale of Glamorgan, United KingdomContract Type: RegularSchedule: 37.5Job ID: R101575Technical Customer Support Analyst IDo you enjoy troubleshooting and resolving customer technical problems quickly?About the Business:

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication and Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.comAbout the role:

As a Technical Customer Support Analyst , you will provide post-sale technical support services to customers, including installation, troubleshooting, problem resolution, and maintenance of products and services. Responsibilities are within the Technical Customer Support Function as a generalist or in a combination of disciplines.Responsibilities:Provide technical support for clients and colleagues across various functions via multiple customer channels (including phone, email, and live chat).Manage the lifecycle of all incidents/tickets, ensuring they are resolved satisfactorily and within SLA.Collaborate closely with colleagues and act as a liaison to ensure necessary actions are taken and updates are provided.Develop detailed technical and process documentation.Acquire product knowledge to competently demonstrate the products and services we offer, becoming a Subject Matter Expert (SME).Proactively identify process/procedure improvements.Monitor systems performance and report on any potential capacity issues.Participate in out-of-hours and weekend on-call support.Requirements:Excellent customer service skills and a passion for developing and maintaining relationships.Understanding of software monitoring tools.Strong communication skills, both written and verbal.Self-motivated and diligent with excellent problem-solving skills.Experience within the Regulated Services industry.Working for you: Weknowthatyourwellbeingandhappinessarekeytoalongandsuccessfulcareer.Thesearesomeofthebenefitswearedelightedtooffer:Generous holiday allowance with the option to buy additional daysHealth screening, eyecare vouchers and private medical benefitsLife AssuranceAccess to a competitive contributory pension schemeSave As You Earn share options schemeTravel Season ticket loanElectric Vehicle SchemeMaternity, paternity and shared parental leaveEmployee Assistance ProgrammeAccess to emergency care for both the elderly and childrenRECARES days, giving you time to support the charities and causes that matter to youAccess to employee resource groups with dedicated time to volunteerAccess to extensive learning and development resourcesAccess to employee discounts scheme via Perks at WorkLearn more about the LexisNexis Risk team and how we work hereWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.Please read our Candidate Privacy Policy.USA Job Seekers:We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. EEO Know Your Rights.

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