Technical Service Desk Analyst Bromsgrove - (Hybrid 3 days in office) 27,000 - 32,000 + Learning and Development Bonus + Holiday + Training + Pension + BenefitsAre you looking to develop your career in a busy technical service desk environment where you will support customers, solve problems, and grow your technical skills through continuous learning?This role offers the chance to take ownership of customer issues, deliver high standards of technical support, and build strong working relationships. You will work within a collaborative team, contributing to shared goals while maintaining high-quality service levels. You will also have the opportunity to broaden your skills through exposure to varied technologies and ongoing industry training.You will investigate and resolve technical queries, work with external specialists when required, and ensure all support activities meet agreed service levels. The ideal candidate will be confident communicating with users of all technical abilities and will take pride in delivering excellent customer service. This is an excellent opportunity to join a supportive technical department and develop professionally through hands-on learning and formal certifications.You will play a key role in maintaining information security, adhering to UK GDPR and internal security practices. You will also contribute to knowledge-sharing within the team to support continuous improvement.The Role: Provide technical advice and support to users Log, manage and