Highly competitive salary of over 29k per annum Favourable day shifts (Apply online only) Monday to Friday) Warm, supportive team environment Our client, a leading organisation in logistics and customer solutions, is seeking a proactive and detail-oriented Service Delivery Coordinator to join their dynamic operations team. Easily accessible from the areas of Sutton Coldfield, Kingbsury and Tamworth. This role is crucial in ensuring excellent customer experience, timely delivery of orders, and smooth collaboration across internal departments and third-party logistics providers. Purpose of the Role: The Service Delivery Coordinator plays a key role in maintaining high service levels by managing order fulfilment processes, coordinating logistics, and supporting both internal teams and external clients. You will drive efficiencies, resolve delivery issues, and uphold operational excellence to ensure customers receive orders on time and in full.Key Responsibilities: Customer and Service CoordinationEnsure exceptional customer service standards are maintained throughout the order lifecycle.Provide timely and accurate updates to customers regarding order and delivery status.Proactively build and maintain strong customer relationships, understanding client needs and pain points.Respond efficiently to queries from both customers and internal teams, both via email and telephone Team Support and CollaborationWork closely with other coordinators and administrators to meet shared servic