Customer Service Representative (Level 1) Location: Knutsford, Cheshire (Office Based) Hours: 40 hours per week on a rotating shift pattern Howard James Recruitment are recruiting for a Customer Service Representative to join a growing technology business providing services to large enterprise customers across multiple sectors. This is an excellent opportunity for an experienced customer service professional who enjoys problem-solving, working in a fast-paced environment, and delivering exceptional service to clients. You will act as a key point of contact for customers, helping to ensure the smooth operation of a cloud-based platform while supporting incident resolution, service requests and ongoing service improvements. Benefits 28 days holiday including bank holidays Ongoing training and development Career progression opportunities Exposure to enterprise-level technology environments Key Responsibilities Act as the first point of contact for customer enquiries and support requests Provide a high level of customer service and regular client updates Monitor platform performance using system monitoring tools Identify, log and resolve incidents in a timely manner Escalate complex issues to specialist teams where required Process and manage customer service requests in line with agreed service levels Investigate recurring issues and assist with root cause analysis Maintain accurate records and contribute to internal knowledge bases Liaise with internal departments to ensure