House Manager

(Duty Manager)We currently have an excellent opportunity for an experienced and passionate House Manager to join a fantastic team at the Lanesborough .Awarded No. 1 Hotel in London in the Travel + Leisure World''s Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and Londons most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club and Spa.Oetker CollectionMasterpiece HotelsOetker Collection hotels are true masterpieces located in the worlds most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.Candidate ProfileAs House Manager (Duty Manager) , you will have a real pride and passion for what you do, with the ability to build rapport and long-term relationships with guests.In this role, you will support the Front Office Manager in effectively managing the department to ensure we provide a courteous, professional, efficient and flexible service at all times.Key RequirementsThe ideal candidate would be able to demonstrate the following attributes:Ensure a friendly and pleasant environment for all guests ensuring that Guest Recognition is at the forefront of service.Handle all guest enquiries and complaints in a courteous and effective manner, ensuring all issues are rectified to the guests full satisfaction.Promote the effective communication and flow of information between Switchboard, Reservations, Front Office/Concierge, Butlers and Housekeeping to ensure guest service and recognition is at the forefront of everything we doBe responsible for providing all guests with exceptional service while maximizing room revenue, productivity and development within the teamDevelop the skills and effectiveness of all employees at the Front Desk through the appropriate training, coaching and mentoring.Be responsible and supervise work at all levels of operation at Front Desk, Switchboard and Night operations, and set clear objectives for the team in the absence of the Front Office Manager.In ReturnWe believe in recognising and valuing the contributions of our team members. To supportyourwellbeing and growth, we provide a robustreward andbenefits package, including:Financial WellbeingCompetitive salary packageDiscretionary Company Sick PayAdditional holiday allowanceSeason ticket loanEnhanced Pension SchemeLife InsuranceComplimentary dry cleaningSafety shoesRetail discounts around Victoria, Westminster, Whitehall and the Northbank areaHealth and WellnessPrivate Medical InsuranceDental and Optical benefitsComplimentary meals on dutyCycle to Work schemeFlu vaccinationsDiscounted chiropodist and massage treatmentsSubstantiality initiatesSocial and sports activities (e.g. football games, running club, yoga and pilates, etc.)Career Growth and Personal DevelopmentInternal transfer and promotion opportunitiesCross-departmental exposurePartnered with industry-leading training providersInternal learning gatewayFree access to e-learning platform offering job-specific training and personal growth coursesSubsidised professional qualifications and certified training programmesFinancial incentives for bringing talents to The Lanesborough via Recommend-A-Friend schemeRecognition and Social InitiativesAward programmes throughout the year with generous prizesLong service awardsPreferential room rate at The Lanesborough for you and your family50% discount on FandB and Club and Spa treatmentsSocial events (e.g. Annual Party, Recognition Celebrations, Children''s Christmas Party, Departmental Appreciation Day, pub quiz, etc.)Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)Retirement parties*Terms and conditions apply to all benefits.EligibilityIn line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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