Role - IT/CRM Support and Projects EngineerLocation - Central LondonSalary - 65,000 DOE we are working with a fast-growing Managed Service Provider (MSP) delivering secure, scalable, and transformative IT solutions to businesses across the UK. Supporting cloud, cybersecurity, automation, and VoIP-designed to not just support IT, but to redefine how our clients operate and grow.As part of our continued growth, we are looking for an IT/CRM Support and Projects Engineer to lead internal CRM initiatives (Salesforce or Microsoft Dynamics 365), while also contributing to high-level technical support across our MSP service offerings. The Role This hybrid role merges CRM ownership and project delivery with advanced IT support responsibilities. You''ll drive the optimisation and integration of internal platforms-particularly CRM systems-while also acting as a senior technical engineer within our support team. It''s ideal for someone with a technical mindset and project leadership experience who wants to take ownership of systems that directly impact business operations. Key ResponsibilitiesTechnical Support and Engineering (L2/L3)Act as a senior escalation point for complex support queries across infrastructure, networking, cloud, security, and VoIP.Support and troubleshoot technologies such as Windows Server, Azure, O365, SonicWall, 3CX, VMware/Hyper-V.Contribute to internal documentation and process automation for repeatable tasks and support functions.CRM Systems Ownership and Deve