College Services Advisor

Location: Kaplan International College London

Working Pattern: Full Time, 37.5 hours per week

Contract Type: Permanent

Number of roles: 4

Salary: £27,500 per annum

Join our team as a College Service Advisor

"Being a part of this team has been one of the most rewarding experiences of my career. Every day, I get to support students in realizing their potential while working with an amazing group of colleagues who share the same passion for education." - Dmytro Kuzmenko, College Service Advisor.

Why Join Us

The role is based at Kaplan International College London (KIC London), a vibrant university pathways college where students from more than 80 countries come to prepare for entry onto undergraduate or postgraduate courses at one of our 8 prestigious university partners. Following a recent major refurbishment project, KIC London offers students a beautiful, state-of-the-art study environment, with a range of learning spaces which encourage both collaboration and independence. Our KIC London team is committed to ensuring our students thrive socially and academically during their studies. Our college is located next to borough market, two minutes from London Bridge station, offering fantastic views across the Thames to the City of London. 

What you will do

As a College Services Advisor, you’ll play a vital role covering all aspects of student support and success from welcoming to the College to registering at their chosen university. The team provides support across a range of areas, including student wellbeing and support, academic and quality assurance, student progression, compliance and administration.

What you’ll bring to the role 

• Ability to deliver excellent customer service skills.

• Good verbal and written communication skills.

• Strong interest in working in education and in particular international students.

• Confident with IT, in particular Microsoft Excel.

• Excellent organisational skills and the ability to manage time effectively.

• Willingness to work flexiblyy.

• Experience of working as part of a team to achieve goals.

• Attention to detail.

• Ability to take initiative.

• A strong commitment to Equality, Diversity and Inclusion.

• A strong commitment to Safeguarding.

What we offer 

As well as a competitive salary and paths for career progression, we offer a comprehensive benefits package that includes: 

• 28 days annual leave* 

• Big discounts on Kaplan courses for you and your family

• 24/7 confidential helpline providing counselling and other support services 

• Company pension contributions 

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels 

• Medicash Health Cash Plan 

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.