Are you tech-savvy? Do you have strong communication skills, and have no issue working in a front-line position as a key contact for customers? Are you highly organised with a passion for operations and with a strong attention to detail?If that sounds like you, we have a fantastic career opportunity with a leading IT Consultancy with offices in central Cambridge.This is a new and varied position required to support the senior leadership team in their plans for both scaling and increasing the productivity of the business.You will take a leading role in the implementation and correct usage of a new PSA (Professional Services Automation) Tool, as well as other internal functions that need key oversight. You will also perform an Account Management/Customer Success role for key business accounts and support senior IT staff with diary management and resource scheduling.We view the position as a great opportunity for somebody from an operational/administrative background with technical ability, to take a position that long term, could grow further into Account / Project Management.Key DutiesAccount Management of key business accounts - First line contact for key business accounts, ensuring customer success and efficient scheduling of support.Lead for PSA Tool - You will take a leading role as a key champion for a new PSA Tool being implemented to ensure its ongoing successful integration and effective usage.Resource Scheduling and PA Duties - Take responsibility for some email respo