Role - Customer Service AdministratorLocation: ManchesterEmployment Type: PermanentSalary - DOEHours - 7.30am-4pmReed are currently working with a long-established and respected manufacturer of high-quality commercial vehicle bodies. The business prides itself on exceptional service and efficient delivery of bespoke vehicle body solutions.Role Overview:The role involves managing customer enquiries, overseeing the full order lifecycle, scheduling production and delivery slots, and ensuring clients are continuously updated on the progress of their orders.This position is ideal for someone who thrives in a fast-paced manufacturing environment, is confident communicating over phone and email, and enjoys keeping processes organised and running smoothly.Key ResponsibilitiesCustomer Service and CommunicationDeliver a high standard of service, ensuring all customer queries are resolved promptly and professionally.Build strong ongoing relationships with clients, understanding their needs and timelines.Order and Production AdministrationProcess new orders accurately into internal systems.Monitor orders from end-to-end, ensuring all information is correctly passed to production teams.Communicate proactively with customers regarding progress, delays, or changes to schedules.Produce and update customer documentation, including order confirmations and delivery notes.Scheduling and CoordinationCoordinate and schedule work orders into production in line with capacity and lead times.Liaise wi