Our client the largest IT solutions provider in the world are seeking to recruit a MS Defender Engineer and you will bring the below skill set:Your specific responsibilities will include: FLUENT IN ITALIAN AND ENGLISH 100% ESSENTIALExecute, manage and lead a set of Microsoft Defender customers and partners through the Onboarding technical process.Maintain strong working knowledge of the Service, take ownership for Service improvement.Manage customer and partner Onboarding programs within expected timeframes while continually driving increased effectiveness and thus reducing costs.Share knowledge with others through solution documents, contribute to social media, engage in technical communities.Identify and drive technical improvements to the services or processes that will materially improve the quality of the services provided.Drive development by delivering training and mentoring.Monitor and enhance the technical performance of the team in the areas of products, customer satisfaction, technical development, as well as enhance quality and provide feedback.Successful Candidate Competencies:Excellent customer service/relationship skills. Ability to create, reinforce, motivate and guide customers and partnersCustomer and Partner Focus: proven experience driving business impact based on a deep understanding of customer and partner needsSuperior, proven problem-solving ability ranging from conceptualization to implementation as well as strong troubleshooting skillsStrong communic