About The Company: OCS UK and Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment .About The Role: Days of Working: Monday to FridayRequirement to complete 1 week from 5 as an on call escalation manager. This will operate on a rotational basis across the 5 regional facilities manager on the accountPosition Overview: OCS is seeking a dynamic and experienced Regional Facilities Manager to oversee the maintenance and operations of retail facilities across a designated region. This role requires a proactive individual with exceptional customer interaction skills and a strong focus on customer satisfaction. The successful candidate will ensure that all facilities meet the highest standards of safety, functionality, and appearance. Key Responsibilities: Facility Management: Oversee the day-to-day operations of retail facilities, including maintenance, repairs, and upgrades. Customer Interaction: Maintain high levels of customer interaction, addressing concerns promptly and ensuring customer satisfaction. Vendor Management: Coordinate with external vendors and c