Service Delivery ManagerLocation: London-based (Hybrid - 3 days onsite at client office)Industry: Digital and E-commerce AgencySalary: 60-70kWe''re hiring a Service Delivery Manager to join a fast-paced digital and e-commerce agency working with bold, high-growth brands. The agency is based in Leeds, but this role will require you to be onsite at a client''s London office 3 days per week, so being London-based or commutable is key.What you''ll be doing:Oversee the delivery of digital and e-commerce projects, ensuring seamless execution and top-tier client satisfactionAct as the key liaison between client and agency teams - building trust and maintaining momentumCollaborate with cross-functional teams: developers, designers, strategists, and PMsMonitor and improve delivery performance, SLAs, and KPIsIdentify process improvement opportunities and drive service excellenceHandle escalations calmly and confidently, keeping projects on trackWhat you''ll bring:Experience in Service Delivery, Client Services, or Digital Project Management in an agency or consultancy settingExcellent understanding of digital products - web builds, e-commerce platforms, CMS, and marketing toolsStrong relationship-building and communication skillsProblem-solving mindset with an eye for efficiencyFlexibility to be in central London 3 days per weekWhy join?Exciting, established agency with big-name clients and room to growOpportunity to own delivery from the ground up with autonomy and supportCompetitive