Simon Acres Group are working with a well established builders merchant, seeking a Senior Sales Assistant to join their Maidstone branch. Salary: £25,000 - £28,000 Working Hours: Week 1: Monday to Friday 07:00 to 17:00 Week 2: Monday to Friday 07:00 to 17:00 + Saturday 08:00 to 12:00 Key responsibilities: Deliver excellent customer service via telephone, email, and face-to-face interaction. Build strong relationships with customers to encourage repeat business. Identify and resolve customer issues efficiently and professionally. Proactively seek out new sales opportunities to maximise branch sales and margin. Maintain accurate administration and follow company procedures at all times. Liaise with supplier representatives when required. Keep up to date with product knowledge to enhance service delivery. Collaborate with colleagues to share customer/project information and identify cross-selling opportunities. Be security-conscious to prevent theft or loss of company goods. Maintain high health and safety standards, reporting any concerns appropriately. Support team members and contribute positively to the branch environment. Ideal Applicant: Proven experience in a trade counter or internal sales role (builders merchant background desirable). Strong communication and interpersonal skills with a customer-first mindset. Highly organised and able to work under pressure. Confident working with internal systems and following set procedures.